top of page

Return Policy

At CarSmarti, we aim to provide the best possible service to our customers. If you are not completely satisfied with your purchase, we're here to help.

Return Policy

Eligibility for Returns:

  • Return requests must be made within 30 days from the date of purchase.

  • The tracking device must be returned in its original condition.

Return Process:

  1. Initiate a Return Request:

  2. Return the Tracking Device:

    • Upon approval of your return request, you will receive further instructions.

    • Carefully package the tracking device to avoid any damage during transit.

    • Ship the tracking device to the following address:

      CarSmarti Refund Department
      622 Banyan Trail, Suite 614B
      Boca Raton, FL 33431

      The customer is responsible for the cost of return shipping.

  3. Inspection and Refund Issuance:

    • Once we receive the returned tracking device, our team will inspect it to ensure it is in its original condition.

    • If the device meets the return criteria, we will process your refund minus a $30 restocking fee. The refund will be issued to your original payment method within 5-7 business days.

Important Notes:

  • Refunds will only be issued after we receive and inspect the returned tracking device.

  • Devices that are damaged, altered, or not in their original condition may not be eligible for a refund.

  • A $30 restocking fee will be deducted from the refund for all returned tracking devices.

  • Shipping and handling charges are non-refundable.

If you have any questions or need further assistance, please contact our customer support team at admin@CarSmarti.com. We are here to help and ensure your experience with CarSmarti is satisfactory.

Thank you for choosing CarSmarti.

This policy is effective as of 05/15/2024 and is subject to change. Please review the policy periodically for any updates.

bottom of page